Privacy Policy

Last Updated: November 2025

1. Introduction

LotusPing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our desktop application and website.

2. Information We Collect

2.1 Information You Provide

  • License Information: License keys and activation data
  • Contact Information: Email address (if you contact support or submit feedback)
  • Payment Information: Processed securely by Paddle (our payment processor) - we do not store credit card information

2.2 Information Collected Automatically

  • Usage Data: Application version, operating system, and basic usage statistics (if enabled)
  • License Validation: License key validation requests sent to our servers or Paddle
  • Website Analytics: Page visits, downloads, and basic browsing information (stored locally)

2.3 Information We Do NOT Collect

LotusPing is designed to operate locally. We do NOT collect:

  • Your network device data (IP addresses, device names, etc.)
  • Floor plan images or device photos
  • Connection information between devices
  • Any sensitive network infrastructure data
  • Personal files or documents

3. How We Use Your Information

We use the information we collect to:

  • Validate and activate license keys
  • Provide customer support
  • Send important updates and notifications
  • Improve the Software and fix bugs
  • Comply with legal obligations
  • Prevent fraud and abuse

4. Data Storage and Security

4.1 Local Data Storage

All your network monitoring data is stored locally on your computer:

  • Database: SQLite database file stored in your user data directory
  • Images: Floor plans and device photos stored locally
  • Settings: Application preferences stored locally
  • Location:
    • Windows: %APPDATA%\Local\LotusPing
    • macOS: ~/Library/Application Support/LotusPing
    • Linux: ~/.config/LotusPing

4.2 Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Local data encryption (where applicable)
  • Secure license validation (HTTPS)
  • No transmission of sensitive network data

5. Third-Party Services

5.1 Payment Processing (Paddle)

When you purchase a license, payment information is processed by Paddle. We do not store or have access to your credit card information. Paddle's privacy policy applies to payment transactions: https://paddle.com/legal/privacy

5.2 Map Services

The Software uses third-party map services:

  • OpenStreetMap: For map tile overlays
  • ArcGIS: For satellite imagery

These services may collect usage data according to their privacy policies. We do not share your data with these services.

5.3 License Validation

License keys are validated through:

  • Paddle's license validation API (for purchased licenses)
  • Our local license database (for legacy keys)

Only the license key itself is transmitted for validation - no other data is shared.

6. Data Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • Legal Requirements: When required by law or legal process
  • Protection of Rights: To protect our rights, property, or safety
  • Service Providers: With trusted service providers who assist in operations (e.g., Paddle for payments)

7. Your Rights

You have the right to:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Data Portability: Export your data using the built-in export feature
  • Opt-Out: Disable usage statistics (if applicable)

To exercise these rights, contact us at hello@fuchr.tech

8. Children's Privacy

LotusPing is not intended for users under the age of 18. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

10. Data Retention

We retain your information only for as long as necessary:

  • License Information: Retained for the duration of your license and as required by law
  • Support Communications: Retained for up to 3 years
  • Local Application Data: Stored on your computer until you delete it

11. Cookies and Tracking

Our website may use cookies and similar tracking technologies:

  • Essential Cookies: Required for website functionality
  • Analytics: Local storage for visit tracking (no third-party analytics)

You can control cookies through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or through the Software. The "Last Updated" date at the top indicates when changes were made.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

14. Compliance

We strive to comply with applicable data protection laws, including:

  • GDPR (General Data Protection Regulation) for EU users
  • CCPA (California Consumer Privacy Act) for California residents
  • Other applicable privacy laws